Refund Policy
We ensure and strive to achieve 100% customer satisfaction with our Multiple Revisions Policy which enables you to improve on the required service, free of charge.
In case of any duplicate charge due to processing error, failing to fulfill any of your service requirements or not able to complete your order as per the delivery policy, your complete order amount will be refunded. After placing revision on initial services, the client will not be eligible for refund. Meaning once you ask for revision, you void the refund clause.
In case of any dissatisfaction from any services provided by Craftive Solutions, you can submit a refund request within (30) thirty days of your initial service completion. However, it shall be assumed between both parties that you are satisfied with your initial service if a refund request is not received within thirty days of initial delivery.
For any Special / Combo packages, refund will be applicable the same as it is on the single packages.
Your refund would be processed as below:
- If a request for refund is made before the order delivery, you would be eligible for Full Refund (less 10% service & processing fee).
- If request for refund is made within 2 Weeks of the initial delivery, you would be eligible for 66% refund (less 10% service & processing fee).
- If a request for refund is made between 2-4 Weeks of the initial delivery, you would be eligible 33% refund (less 10% service & processing fee).
- No refund request will be entertained after 30 days of your initial delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in the case of any concern.
- All refund requests should be communicated to the support department. Craftive Solutions, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
HOW TO CLAIM YOUR REFUND?
All refund requests will be fulfilled as per the following arrangement:
- You are advised to claim your refund specifying your concern and contacting us via email/phone only
- By virtue of our revision policy, we will try to resolve your concern immediately or else will email you a refund request approval from our refund department
- POST REFUND: Your service rights would be obtained by Craftive Solutions and you would not be able to display any version of the service sent by the company. Let us also specify that:
- Since the service rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
- Email us for a refund request: info@craftivesolutions .com
